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Frequently Asked Question?
No problem! It usually takes us 2-3 days to complete custom changes. If it is not too “out there” we reserve the right to provide the additions to all or some of our members so more people get the benefit 🙂
Of course. Our refund policy will reimburse payments for up 2 two months if the service has not been used. If you have had technical problems and are unhappy, we will refund up to three months.
The person managing our forms with Groupsend has left our organisation. Can you transfer ownership to me?
By far the best way is to assign additional managers when the service is set up. If you have not done that, we recommend you ask your technical team accesses to previous account holders emails email account, resets their Groupsend password using the “forgotten my password” method and then changes the access to your email account.
Failing that, we can help if we can validate that you work for the same organisation as the original person. If we can not satisfy this proof, we can not compromise the privacy of those who have completed the forms and you will not be given access.
Unfortunately not. As you send out the invitations, we do not know who you have invited.
You will get notifications when people complete the forms, so you will have to check-off your list to see who you will need to remind.
Our forms are super-easy to complete, so most people have a high completion rate.
Yes. It just like sending out an email as you normally would. Just include the templated text, or write your own email and add in the link provided by Groupsend.
Oh yes. And any other social media, or put the form link on to your website… especially useful for Gift Aid and event forms.